Legal
Privacy policy
We respect your privacy. This policy explains how Shishi Collections collects, uses, shares and protects personal information when you visit our website, shop with us, or contact us.
Last updated: 15 September 2026
1. Who we are
Shishi Collections is responsible for the personal information described in this policy. For privacy questions or requests, contact us at privacy@shishicollections.com.
2. Information we collect
Depending on how you interact with us, we may collect your name, email address, phone number, delivery and billing details, order details, messages you send us, and preferences. We may also collect limited technical information such as device, browser and website-use information.
3. How we use your information
We use information to provide our products and customer support; process and deliver orders; respond to enquiries; improve our store; prevent fraud or misuse; and meet legal obligations. We send marketing only where permitted by law and, where required, with your consent. You can opt out at any time.
4. WhatsApp communications
If you choose to contact us through WhatsApp, we process your phone number, messages and related conversation details to reply to you and provide support. We may send business messages only in accordance with applicable law and your communication preferences. WhatsApp and Meta process information under their own terms and privacy policies; please review those policies for details of their processing.
5. When we share information
We share information only as needed with service providers that help us operate the store, such as hosting, payment, delivery, customer-support and communications providers. This may include Meta/WhatsApp when you communicate with us through WhatsApp. We may also disclose information where required by law or to protect rights, safety and security.
6. Retention and security
We keep information only for as long as necessary for the purposes described here, including legal, accounting and dispute-resolution requirements. We use reasonable technical and organisational measures to protect information, but no online service can guarantee absolute security.
7. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to the use of your personal information, withdraw consent, or request a portable copy. To make a request, email us using the address above. You may also have the right to complain to your local data-protection authority.
8. Cookies
We use essential technologies needed to operate the website. If we introduce optional analytics or advertising cookies, we will provide notice and obtain consent where required.
9. Changes to this policy
We may update this policy when our practices or legal requirements change. We will post the revised version here and update the date above.
This policy should be reviewed by the business owner or legal adviser and updated with the company’s registered name, address, applicable retention periods and jurisdiction-specific requirements before processing customer data.